Refund policy


  • Return must be initiated within 14 days of item receipt.
  • submit return request with order number and name to sales@builteast.com
  • Customer is responsible for cost and arrangement of return shipping.
  • Returned items must be uninstalled and in new condition, complete with all hardware and packaging materials. 
  • All returned items are subject to a 20% restocking fee. Built for the East LLC reserves the right to assess higher fees as needed to cover damaged packaging, missing hardware or subcomponents.
  • All fees will be deducted from the total refund amount.
  • Built for the East LLC reserves the right to refuse any return after it's been delivered to our facility.
  • Refunds will be made after the items are inspected and returned to inventory.
  • vehicle specific items are final sale, as it is not our responsibility to confirm fitment of your  custom vehicle. we give detailed descriptions for his reason. We encourage you to call us and confirm fitment. 
  • Orders can be cancelled at any time before shipment.
  • Orders already shipped and 'in transit' cannot be cancelled.